Frequently Asked Questions
Everything you need to know about our premium beauty products and services.
How long does shipping take for my beauty orders?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for those who need their products sooner.
What is your return policy on skincare and cosmetics?
Due to hygiene reasons, we can only accept returns on unopened and unused products in their original packaging within 30 days of purchase.
Are your products cruelty-free?
Yes, we pride ourselves on sourcing products from brands that strictly adhere to cruelty-free practices and do not test on animals.
Can I track my order once it has been placed?
Absolutely. Once your order is processed, you will receive an email confirmation containing a tracking number and a link to monitor your delivery status.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Do you offer professional discounts for salon owners?
Yes, we offer a dedicated professional program for industry experts. Please contact our support team with your license details to apply for a pro account.